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FAQ

 
1. How do I register an account?
Here are the steps to register on our website:
https://www.fashewelry.com/account/sign-up.html
(1) Click “Sign in or Join Free” on the upper right corner of home page;
(2) Click "Join Free";
(3) Provide basic information and click “Create my Account”;
(4) You have an account, and can use our exclusive coupon code to shop.

 
2. What should I do if I forgot my password?
Click “Sign in”--”Forgot Passwords” to reset it.

 
3. Can you send the products to my country?
(1)Check it at Shipping Cost

(2)Select Your Country

 
4. How do I place an order?
Here are the steps to place an order: 
(1) Put the products you like in the cart.
(2) Click "My Cart" --"Check Out" to place the order.


5. What payment methods can I use?
We accept PayPal and Credit/Debit Card as payment methods.
The card that can make payments are VISA Card, Master Card, American Express Card, JCB Card, Discover Card. 

 
6. What are the shipping methods to my country?
(1)Check it at Shipping Cost

(2)Select Your Country

(3)Then, the shipping method to your country will be showed as below, as well as the shipping fee and estimated delivery time.



7.How can I use coupons at Fashewelry
(1)Create an account and sign in, then click the user name at the top-right corner.


(2) Go to "My Account"---"Dashboard", then you will see the coupons beside the tab. Tap "Get Now".


(3)Choose the coupon or paste the coupon code when you check out.


8. How long will it take for my orders to arrive?
The shipping time depends on the shipping method you choose when you place your order.
You can check the shipping time of diffrent shipping methods through the items detail(See Question No.6).

 
9. How can I check the status of my order?
Here are two ways to check the status of your order:
(1) Clicking “My Account”--”My Orders” to check it.
(2) Copy the tracking number of your order and check it here: https://www.17track.net/en 

 
10. Customs Issue Please kindly note that only goods value and shipping fee are included in the price you pay(expect orders to European Union since July, 1st,2021).
Generally speaking, flat mail delivery like EUB, Mail Post, NL Mail Post, BE Mail Post and Special Line delivery like SL UK, SL EUR, SL CA, SL IT, SL DE, SL FR, SL ES will not incur customs duties.
Express delivery is more likely to incur customs duties.You can learn more here: https://www.fashewelry.com/pages/customs-duties

 
11. How do I return my orders?
Please contact our customer service if you want to return products. Here is the contact email: [email protected]
Before you return your products, please read the return policy of our website: https://www.fashewelry.com/pages/return-policy


 

12. How long will your order take to arrive?

(1) Processing Time: It includes payment confirmation, prepare order, quality checks and packaging. The time won't exceed 3 working days.

(2) Shipping Time: The time it takes for the shipping company to deliver the package to you. Time is dependent on the type of shipping method selected.


Note:Any other questions, please feel free to contact our customer service.
Email: [email protected]
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